Facilitator Techniques

Acknowledge and validate participant’s ideas, thoughts, and perspectives.
“Thank you …. for your meaningful and insightful contributions.”

Balance participant engagement by gently calling upon quieter individuals.  Alternatively, go around the room and encourage each person to respond.  

Maintain focus on key objectives and topic areas. Creating smaller groups and sharing back key points to the larger group can be effective. 

Summarize or synthesize points made by the participants can enhance clarity and demonstrate affirmation.
“Some of the main points that you have mentioned include …”

Embrace moments of pause. Silence is important for participants to think critically about ideas and to respond. 

Be aware of non-verbal cues. Observing participant body language will help to determine the direction of the conversation.
“Would it best if we took a brief break?”

Encourage alternative views. Groupthink is a common occurrence, whereby participants collectively agree and avoid communicating alternative perspectives.
“Are there any different points of view on this issue?”